Frequently Asked Questions about Your Tickets to the Prado Museum
Is the entry ticket included?
Yes, purchasing a ticket to the Prado Museum includes access to the permanent collection and, where applicable, to the temporary exhibitions on the date of your visit.
If I book a GUIDED TOUR, is the entry ticket included?
Yes, bookings that include a guided tour generally cover both the guide service and the museum entry ticket. It is advisable to check the specific details at the time of booking to confirm that both services are included.
If I book an AUDIOGUIDE, is the entry ticket included?
Not necessarily. The audioguide is an additional service that can be purchased together with the entry ticket or separately. Make sure that when booking the audioguide, you also acquire the corresponding entry ticket to the museum.
What documentation is required to access the museum?
To access the Prado Museum, you must present the corresponding ticket, either in digital or printed format.
Can I bring digital tickets?
Yes, the Prado Museum accepts digital tickets. You can show your ticket on your mobile device to the access staff.
Do children need tickets?
Yes, all visitors, regardless of age, need a ticket to access the museum. However, there are reduced rates for children aged 6 to 12.
Can I modify or cancel my tickets?
Once the booking request is made, as published on the website and explicitly accepted during the purchase process, including the last step where the withdrawal policy is marked as accepted, you cannot modify the name, date, time, or cancel the tickets, and you are not entitled to any refund. No exceptions or reasons are possible (COVID, illness, work reasons, trip cancellation, etc.), as stated in the refund and cancellation policy published by the Government of Spain, National Heritage, owner of the Prado Museum. “Once the tickets are purchased, no refunds or ticket changes will be allowed, and the purchase is final.” Once the purchase is made, YOU WILL NOT BE ENTITLED TO A REFUND OF THE AMOUNT PAID, in accordance with the public regulations of the monument, except in the following cases:
- If a purchased service cannot be provided due to the monument's closure, you will be entitled to a full refund, which will be automatically processed using the same method as the ticket payment.
Can I exercise the right of withdrawal?
No, as established in Law 3/2014 of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, approved by Royal Legislative Decree 1/2007 of November 16. As stated in Article 103, relating to exceptions to the right of withdrawal:
(l) The supply of services related to leisure activities, if the contracts provide for a specific date or period of execution.
Can I eat inside the museum?
Eating or drinking is not allowed in the museum's exhibition halls. However, the Prado Museum has the Café Prado, where visitors can have breakfast, lunch, or snacks. The Café Prado is open from Monday to Saturday from 10:00 to 19:30, and on Sundays and public holidays from 10:00 to 18:30.
Is there a cloakroom service at the monument?
Yes, the Prado Museum offers a free cloakroom service where visitors can leave coats and personal items that cannot be brought into the rooms. This service is available at all museum entrances, although capacity is limited.
Is the visit canceled in case of rain?
No, visits to the Prado Museum are not canceled in case of rain, as it is an indoor space. The museum remains open according to its usual schedule, regardless of weather conditions.
What happens if the monument closes?
In the unlikely event that the Prado Museum closes on the date and time of your visit, it is advisable to contact our customer service department directly to obtain information on possible refunds, date changes, or any other solution they may offer.